Posts Tagged ‘Relationship’

Interact, In Person.

November 21, 2011 2 comments

Social Media. Big Data Analytics. Marketing. Word of Mouth. SEO. In-Person Interaction.

Out of all above, what is it that would have decisive impact on what you choose at anything like:

– school your kids would go to

– that charismatic site for your first (or any number in fact) house/shop/workshop/factory

– Term or Medical Insurance for your life

– Marriage Material ! ;-D

Today’s world is full of noises when it comes to finding inputs when you want to reach a decision. Information is money, that’s rightly said. But what does it lead to in end. SEO are a paid services. Social Media is sponsored. Big Data Analytics and inferences are based upon funding by big-players. Word of mouth can be a good starter, but rest all (except in-person interaction) are inputs that you may consider, but cant rely. In the end, for key decisions, which matter to your or your loved one’s happiness – are based on In-Person Interaction.

Word Of Mouth indeed makes a difference. BUT, why should I purchase an house from a builder where Sehwag (an Indian Cricketer) is saying its wonderful and reliable. No, I cant, I wont.

Now, it may not be required for each and every thing (e.g. you wouldn’t want to meet chef who originated Chip’s recipe), but you definitely would like to have a word with chef who is going to cook for your beloved in the evening when you are going to propose! For things that are important, remember to interact, in person. Spent some time with your clients, peers, friends, family, so they can make a decision which supports you – financially and otherwise. And trying doing it in person. When congratulating, give them a call. When celebrating, inviting them or join them. When in grief, be around (even if speechless). Even in today’s virtual world, its important to – Interact, In Person.


How about being Intelligent, Emotionally :-)

January 4, 2011 1 comment

Emotional Intelligence (EI) is a full fledged stream of study and considered as part for Psychological Studies.

EI is about deciphering emotions, using emotions (knowing and motives) correctly, understanding others emotions, and above all managing emotions. It has great applications, though what interests me most is that it can help in understanding self, your goals, intentions, sensing other’s unsaid words & intuitions, responses and behavior towards a situation. And more importantly that it lets you understand it for others too, about their feelings and driver (knowing is winning, as its said in Management). There is a common interpretation which is hugely wrong, EI is not about manipulating things / people in your advantage, its about understanding all aspects so as to be better aware and reaching right decisions.

There are some great resources which can be referenced, specifically:


EI: What it is and why it matters

How EI can help in:

Management: Imagine all your team members and clients seeing you as a tough yet empathetic leader. All knowing that they can do everything and will go out of their ways to resolve issues at hand, and also knowing that they can approach you if they are failing, and you have some way or other to find the answers (doesn’t matter if you know that mostly you find answers from their own used words when explaining the problem). There is a thin line of difference being a manager and a leader, and I think that difference is indeed brought in by EI.

Decision Making: Not only for yourself, but for others as well. How about interpreting facial expressions of your parents and deciding that you actually have to take some time off and spend quality time with them, or with your wife and kids. How about realizing yourself, proactively, when your team is exhausted from all those mundane tasks, and need a refresher or breather. How about you realizing when your team is already swamped, and that though they are delivering alongside all constraints, but taking up anything new is not going to work. How about deciding that team structure of that critical project, putting right and driven people in right spots. Yes, EI can and does help with all of it.

Relationships: People don’t care for people who can speak a lot, they wish for people who are hearing them. Being a manager, and hearing someone’s (client, peer, family) concern – is something that anyone can do. It’s the steps you take after this stage which decides what rapport you will build with that person and whether the other person will be all game for anything you expect from them in future. Its about being good listener and being a cautious observer, to know scale of the concern and reciprocating at the levels so best resolution is reached, and being honest throughout the process (and if you are the one having the concern, you can ensure that you are honest and same time decide whether your manager is going to do something about it at all, and take your relationship to the fate it deserves).

Tasks Management: A closely knit team gives out best results. It’s a popular saying from my college group, “We will succeed as a group or we will fail as a group”. We used to say that just to convey out strength to each other, and weren’t much aware what truth it holds, till date. Imagine being able to build a team which stands with each other, who learn alongside, and deliver without a fail, who understands client requirements (explicit, and more importantly, implicit) and delivers on the same – no more, no less. No finger is same size in your hand, same goes for your team, all attain different heights – some needing help, and some extending help. Its all about understanding what gets them ticking, and delivering.

Career Growth: Well, what do you expect when you are able to achieve all four points above. I leave it to you to ponder upon and conclude… 🙂

“ Would you be a Glass Washer for me! “

November 8, 2010 Leave a comment

A friend and peer asked me a strange question today. “Look at the guy on front building, washing the glasses. Would you do something similar if I have to drive your carriage from top?” It was indeed a strange question. But a moment of silence and introspection made me realize all he is trying to find is, would you trust me if its to do with your life or mission critical systems.

I replied, “I will do it, if I trust your capabilities, and know that you are good at the job”. Being a good friend might help, but it bottoms out to whether you are good at what you do. He might be a very good friend, very humble and good-to-talk-to, but would one risk his life (read, systems) for relations? It might be too restrictive and avoiding new less experienced people, but its all about trust. If I trust a person for doing excellent jobs even in new unseen situations then I might risk it; but still not if my system is hugely mission critical – talent and proven.


Vikas Rajput (

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